Delivery & Returns

Delivery

Standard UK delivery is FREE on all on-line orders over £100 (including VAT) and all telephone and postal orders over £200 (including VAT).  Excluding glass jars, Ambrosia fondant and Ambrosia syrup.

Glass Jars are sent at the consignees own risk. We regret neither ourselves or the carrier will take responsibility for breakages.

It's also free for orders of any value if you opt to collect from one of our branches (some items do not apply). This is subject to availability.

There may be an additional carriage charge for some heavy and bulky items to Northern Ireland, the Scottish Highlands and islands, Isle of Man and off-shore islands.

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

Orders are sent out as quickly as possible but there may be occasional delays during the busy season or if an item is out of stock.  We will contact you if there is expected to be a significant delay with your order. 

Although we try to send out complete orders there will be occasions when some items are out of stock.  In these instances we may send your order in several parts.  You will not incur additional delivery charges as a result.

If you'd like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable.

Carriers

Orders weighing less than 2kg are sent standard 2nd class Royal Mail.  If you would like your order sent 1st class then please contact us for a quote.

All orders weighing over 2kg are sent via carrier.  We use FedEx for UK parcels and DPD for UK and international parcels.  We may also send large orders via a pallet service.

On receipt of your order, please check the goods thoroughly. Ensure any consignment note from the carrier is clearly marked ‘unexamined’ – deleting the words ‘in good condition’.  We regret we cannot replace any damaged goods unless this has been done.  Shortages and breakages must be advised within 10 days of delivery.

Carriers may leave parcels in a safe place at our instruction.  If you do have a safe place the parcel can be left or a neighbour that will accept the parcel then please tell us when you place your order.

Orders will be sent to the billing address unless an alternative delivery address is specified.

Queens

Queens are sent on a Thursday  1st class Royal Mail.  Queens are sent in a travelling cage with several attendants, candy and full introduction instructions.

Our Queens are British Hybrids and are extremely balanced, user friendly bees.  They are all mated but not clipped or marked.

Bees

Our bees are sold in a travelling box in a six frame nucleus.  These can be collected from either our head office at Rand, Thornes of Windsor or Thornes of Stockbridge.  Bees are pre-ordered and a non-refundable deposit taken.  We will contact you when your bees are ready for collection.

All our bees are sourced from reputable breeders in England. 

Collection Only

Due to the nature of some of our products, certain items are collection only.  These include Acetic acid, Propolis remover and six frame nuclei.

Returns and Refunds

All our products are guaranteed for 12 months.

Goods may be returned to us for a full refund or exchange within 28 days providing they are undamaged and we receive proof of purchase.  Goods that may have been ordered as a gift can also be exchanged for Thorne vouchers if the product is not required.

Goods can be returned to our head office at Rand or to any of our branches.

We cannot refund or exchange personalised labels unless they have been incorrectly supplied.